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I have always chosen a caring mindset in favour of a control mindset.
Anand Venkitraman
on
People-Centric Leadership
Venkitraman Anand is currently the Chief Executive and Whole-time Director of Harrisons Malayalam Limited. He has a work experience of over 35 years in diverse business and functional areas. He is a Commerce Graduate and has successfully completed the Business Leadership Programme sponsored by Murugappa Group and conducted by Indian Institute of Management, Bangalore. His purpose is to help individuals, teams and organisations to successfully navigate change and transform so that they can perform better and achieve growth in a sustainable and positive way.
Q1
You are a people-centric person who is very open and approachable. How has this trait helped in your leadership?

Every opportunity I get during my interaction with the team members I have been empathetic towards them, and have created an atmosphere of abundance, and ensured their well-being. This has helped me in creating an atmosphere of openness and approachability in the organisations I have led.

In the last three and a half decades, I have been working with various organisations and in different roles. In each of these organisations I have come across various leaders and colleagues who are responsible for influencing my current leadership style.

Q2
How have you connected with people at every level of your organization and how do you make sure these connections are nurtured?

First and foremost to improve employee engagement I have always chosen a caring mindset in favour of a control mindset. I have always discharged value based positive behaviour which has helped me in expanding my ability to gain and offer emotional connection. As a result of which I could become more open in my thinking and could engage better with my team. I have always felt simple moments of connection either in the form of an eye contact, a smile, or simply by being present helps in the degree of affection and compassion people feel and express.

Secondly, I have always felt that creating an atmosphere of scarcity is detrimental to the culture of any organisation. When resources, for example compensation, opportunity, or recognition are perceived to be limited, paranoia, fear, and politics thrive, people become nervous of the future and afraid to make mistakes as a result teamwork and innovation suffers. In fact I have always helped the team to focus on opportunity and synergy creation to broaden their perspective to integrate needs, time tables, and experience.

Last but not the least I have always paid equal importance to the wellbeing of the team, by considering all aspects of human experience, such as one’s attitude, behaviour, emotional capacity, as well as one’s capabilities and skills.

Q3
One of the biggest challenges of managing people is, perhaps, managing conflicts among people and teams. What would be your advice to the aspiring leaders regarding handling conflicts?

Generally workplace conflicts fall into two categories (a) personality conflict and (b) task related conflict.

The most common causes for these conflicts are (a) unclear responsibilities (b) competition for resources and (c) different interests. It is important for a leader to understand how the conflict is arising. Once we understand the cause of the conflict it becomes easy to resolve.