Know Our Business
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Power
CPDL
Chandigarh Power Distribution Limited (CPDL), a wholly-owned subsidiary of Eminent Electricity Distribution Ltd., operates under the CESC power business of RP-Sanjiv Goenka Group. Effective 1st February 2025, CPDL has acquired 100% stake in the power distribution and retail supply business of the Union Territory of Chandigarh, taking full responsibility for electricity distribution and retail operations across the region of UT Chandigarh.
Sector
Power
Location
Chandigarh
Operating Since
2025
Employees
527
Business Head
Arun Kumar Verma
Director
Business Head
Mission
To consistently innovate and improve business processes, implement the best available technologies to provide error-free services to the customers through an empowered, committed, and creative workforce.

CPDL at a Glance

Customer Overview

Powering a diverse and growing city

CPDL serves over 1.2 million citizens across a geographical area of 114 sq. km, with a diversified consumption mix:

  • Domestic: 48.87%
  • Commercial: 30.83%
  • Other Categories: 20.30%

Facilities Overview

Corporate Office

Chandigarh Power Distribution Limited
SCO 33, 34 & 35, 4th Floor
Sector-34A, Chandigarh – 160022, India

Field Operations Structure

  • 4 Divisions
  • 10 Sub-divisions
  • 14 Complaint Centres

Power Distribution Process Flow: From Grid to Consumer

Committed to Clean Energy and Efficiency

CPDL has undertaken several initiatives focused on sustainability and energy efficiency.

  • Around 70% of total power requirement is procured from renewable (green) energy sources, including wind, hydro, and solar
  • Demonstrates commitment to reducing carbon footprint and supporting the clean energy transition
  • Through its Power Purchase function, CPDL:
    • Optimises demand forecasting
    • Improves power scheduling
    • Balances the power mix
    • Ensures efficient utilisation of contracted power
    • Minimises energy losses and deviation charges

How CPDL Ensures Service Excellence

Consumer-centric. Technology-enabled. Performance-driven.

CPDL ensures service excellence through a consumer-centric and technology-enabled framework focused on:

  • Reliability
  • Responsiveness
  • Transparency
  • Continuous improvement

Reliable Power Supply

  • Systematic network strengthening
  • Preventive maintenance of substations, feeders, and distribution transformers
  • Continuous monitoring of reliability indices such as SAIFI and SAIDI

Consumer Service Delivery Channels

Consumer services are delivered through multiple channels, supported by defined turnaround times and end-to-end digital workflows via SAP-ISU for applications, billing, payments, and service request tracking.

Key Operational Statistics

Scale and performance indicators

  • Geographical Area: 114 Sq. KM
  • Field Operations Structure: 4 Divisions & 10 Sub-divisions
  • 220 kV Sub-stations: 01 No.
  • Grid Substations (66/33/11 kV): 18 Nos.
  • Peak Demand: 465 MW (Jun’25)
  • Energy Sales: 1746 Million Units (FY 2024–25)

Quality Certifications and Safety Standards

Secure systems. Safe operations. Quality focus.

  • Certified to ISO 27001 (Information Security Management System), ensuring confidentiality, integrity, and availability of information assets
  • Implemented a structured Quality Management System
  • Implemented an Occupational Health & Safety framework
  • ISO 9001 (Quality Management System) and ISO 45001 (Occupational Health & Safety Management System) are under planning and implementation, with certification targeted as per the approved roadmap

Research & Development Initiatives

Innovation through continuous improvement

The organisation focuses on:

  • Continuous process improvement
  • Technology adoption
  • Operational innovation
  • Structured business excellence initiatives
  • Digital transformation projects
  • Performance-driven reviews

These initiatives aim to enhance service quality, reliability, and customer experience.

Our Leaders
Alice Johnson
Senior Marketing Manager
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Years on board
8 Years
Driven by a passion for marketing innovation, challenges, and team growth, Alice finds motivation in making a substantial impact.
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Our Leaders
Arun Kumar Verma
Director
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Responsible for
Overall Administration, Strategic Direction & Governance
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Years on board
1 Year
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What motivates me
"I am motivated by setting strategic direction, leading with accountability, and building institutions that deliver long-term impact."
Our Leaders
Pramod Kumar Mishra
Chief Transformation Officer
work
Responsible for
Transformation Cell
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Years on board
6 Months
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What motivates me
"Driven by service before self, with a focus on simplification, data-led decisions, team empowerment, and technology-driven transformation to build a future-ready organisation."
Our Leaders
M.P. Wasal
Chief Networking Officer
work
Responsible for
Distribution Operations
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Years on board
1 Year
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What motivates me
"During my school days, my motto was 'WELL TO BETTER'. This slogan always motivated me to do meaningful work with sincerity, integrity, and dignity, and giving my best while treating work as a form of worship."
Our Leaders
Anomitra Dhali
General Manager
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Responsible for
Distribution Operations
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Years on board
1 Year
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What motivates me
"I am motivated by working with people and by responsibilities that encourage learning, growth, and meaningful contribution."
Our Leaders
Ashutosh Singh
Head - Finance & Accounts
work
Responsible for
Accounts and Finance
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Years on board
1 Year
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What motivates me
"The people, culture, and values of the RPSG Group, along with a long-standing professional and emotional association, motivate me to continue contributing meaningfully."
Our Leaders
Sandeep Rai
Head - HR & Admin
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Responsible for
HR & Admin
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Years on board
1 Year
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What motivates me
"People are the foundation of every organisation. My motivation lies in building a culture of trust, accountability, and engagement, where individuals and teams can perform at their best."
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